Terms and Conditions

Article 1: General Provisions

1.  FROM JAPAN Ltd. (hereinafter "our company", "we", "us") shall determine the One Map Service Terms and Conditions (hereinafter "Terms of Service") and any other individual rules and bylaws such as the FROM JAPAN Points Terms of Service (hereinafter "individual agreements") that will apply to users using our company's auction and shopping proxy services (hereinafter "our service") operated by our company on http://www.fromjapan.co.jp (hereinafter "the site").
   In the Articles below, the Terms of Service and individual agreements are collectively referred to as the Terms of Service.
2.  We reserve the right to change or specify new individual agreements at any time as we deem necessary. In cases where the Terms of Service and individual agreements contain contradictory statements, individual agreements shall be preferentially applied.
   Users who wish to use our service acknowledge that using our service constitutes the acceptance of both the Terms of Service and of any individual agreements, and accept that these apply collectively to all use of our service.
3. Users who wish to use our service, upon agreeing with the Terms of Service and registering on our site with the necessary information through our prescribed process, shall qualify as a member (hereinafter "member") upon approval by our company.
4. The Terms of Service shall apply to all members, and all members are obligated to comply with the terms.
5. We shall not be liable for any damages or losses caused by violation of the Terms of Service.
6. We reserve the right to change, amend, or modify the Terms of Service at any time without prior notice. Any changes to the Terms of Service shall take effect immediately once updated on our site.

Article 2: Member Registration

1.  To become a member on our site, individuals will be required to enter personal information on the designation registration form on our site. Individuals are responsible for inputting all necessary information as accurately and completely as possible when registering for membership.
2.  Members shall be limited to one account per person, and registration of multiple accounts is prohibited. In the event that a user is found to have multiple accounts, we reserve the right to suspend or terminate the member's accounts without prior notice. We shall not be held liable for any damages or losses caused as a result of this.
3.  Users are prohibited from having third parties register to become a member on their behalf.
   Minors who wish to become a member on our site must first obtain the consent of a parent or legal guardian. Refunds, returns, or cancellations of purchases due to a member being a minor shall not be approved.
4.  In the case that any of the following instances are found, we reserve the right to deny membership. In addition, we reserve the right to suspend or terminate membership after the approval of membership registration.
   1.  If a user's membership has been terminated or suspended in the past.
   2.  If a user has failed to pay for our services in the past.
   3.  If a user has refused to pay or has filed for a refund via a financial institution or credit card company for fees charged by our service in the past.
   4.  If a user has intentionally acted to obstruct or harm the operation of our service.
   5. If falsehoods, inaccuracies, or insufficient information is found in a user's registered information.
   6.  If a minor has registered for our service without obtaining permission from their parent or legal guardian.
   7. If a user has violated any of the Terms of Service.
   8.  If we are unable to confirm the approval code for a credit card transaction with a user.
   9.  Any other cases we deem inappropriate as a member in accordance with the Terms of Service.
5.  Individuals, corporations or organizations residing in the countries/regions which are subject to economic sanctions imposed by the US Treasury Department of the Office of Foreign Assets Control, are not eligible to register for membership nor use our service.
   Please check the details in the US Treasury Department of the Office of Foreign Assets Control's website through the URL below.
   https://ofac.treasury.gov/specially-designated-nationals-list-data-formats-data-schemas

Article 3: Account Management

1.  Once we have approved member registration, a user ID and password (hereinafter "ID, etc.") will be granted to the member. Members are responsible for securely managing their ID, etc., and are responsible for regularly changing their password. We shall not be liable for any losses or damages incurred from a member's negligence of this responsibility.
2.  Members are prohibited from the sharing, lending, transfer, sale, etc. of their membership or ID, etc. to a third party.
3.  Upon confirmation of a registered user ID and password, we consider the user of the account to be the owner, and use of the account to be the member's full responsibility. We will not be liable for any losses even in the case of unauthorized use of an ID by a third party. Payment to cover any damages incurred to the member or our company will be the member's responsibility.
4.  Members shall be responsible for immediately updating any registered information accordingly on their account management page (hereinafter "account page") in the event of any changes. We shall not be liable for any losses or damage incurred due to a member's negligence or failure to comply with the designated procedures on our site. Depending on the order processing stage or payment method, there may be cases where payments or shipments are processed using previously provided information. Our company shall not be held liable for any inconveniences or damages caused by this.
5.  With the exception of members with pending shipments or item delivery to our warehouse, members are able to withdraw membership and deactivate their account through the designated procedures on their account page. As such, members must confirm if they have any remaining orders on their account that have not yet arrived or been completed before withdrawing membership. In the case that we determine the owner of an account to be deceased, we reserve the right to judge the account as inactive and deactivate it.

Article 4: Handling of Personal Information

1.  We may use your personal information for the following purposes as defined in our Privacy Policy.
   1.  Management of user and order information
   2.  Product sales, charging of various fees
   3.  Shipment of orders
   4.  Notifications regarding sale campaigns, new product information, and important site operation news
   5. Mail Magazine distribution
   6.  Conducting surveys
   7. Point and coupon rewards
   8.  Contacting users for confirmation and answering inquiries
   9.  Statistical survey or data analysis
   10.  Sharing beneficial information to users regarding product development and other service improvements for marketing analysis purposes, various sale campaigns and new product notifications through partner companies.
       Sharing method: through sending documents or electronic/electromagnetic methods to third parties
       (However, the sharing of personal information with third party companies can be stopped by the request of the user)
   11.  Other purposes conforming to or closely related to the above listed purposes
2.  We, excluding situations when required by law, will not disclose or share individual personal information to third parties that do not have purpose of use indicated without your consent. However, in the following situations, we may share various information as defined in the previous section as personal information by sending documents or through electronic/electromagnetic methods to third parties.
   
   1.  In the case that disclosure of payment information to related parties is necessary
   2.  In the case when it is necessary for the shipment of products, etc. or procedures for packages to pass customs.
   3.  Disclosure of user and sales information for the purpose of improving our service to third party partner companies.
      
   4.  In the case that our business or part of our service is entrusted to a third party.
   5. Disclosure of information in the case of a company merger, transfer of business, or other reasons for a succession of business to the inheriting party.
   6.  When required to in accordance with personal information protection laws, or other laws.
3.  Users can request for exemption from having their personal information shared by FROM JAPAN for any of the reasons listed in the previous section (excluding (1)(2)(6)).
4.  This site uses cookies to provide members with a better service. Furthermore, we record our members' access history and site usage to authenticate users of our service. We may also record the following information:
   - IP addresses used to access our servers.
   - Device ID used when accessing our site through a mobile device.
   

Article 5: Suspension/Termination of Membership

In the event that we determine a member has taken any of the actions below, we reserve the right to, without prior notice, suspend or terminate the member's account. Our company shall not be held liable for any losses or damages resulting from the suspension or termination of membership.

1. Not completing payment of usage fee(s) within the designated payment period.
2. Using a user ID for illegal purposes, or having a third party use a member's account for illegal purposes.
3.  Requesting a refund or refusing payment through a credit card company or payment agency.
4. Using our service for fraudulent or illegal activity.
5. Violating our Terms of Service, etc.
6. Violating laws.
7. Given administrative action.
8.  Being or thought to be associated with antisocial organizations or forces.
9.  Failing to correctly input a login password after a certain number of attempts (to protect member's personal information).
10.  Not logging in to an account for a period of time determined by our company.
11.  Any other reason we deem a user to be ineligible for membership.

Article 6: Service Details

1.  Our service is the purchasing of products or services (hereinafter "items") from online auction sites or online stores in Japan or the United States (hereinafter "sellers") chosen by members and shipping the successfully purchased items to members' registered addresses.
2.  Members agree that all purchased items will be covered by our Product Protection Plan. Use of the Product Protection Plan is mandatory for all items.
   Terms of the Product Protection Plan:
   • - Items will be fully insured and compensated, should full/partial non-delivery or damage occur as a result of seller negligence or fraudulent activity.
   • - Upon warehouse delivery, we will confirm that your item matches the store or seller's provided description and photos.
   • - Item functionality and brand authenticity will not be checked nor covered by this plan. When purchasing secondhand items, flaws such as stains, dents, scratches, cracks, creasing, fraying, faded colors, etc. are not covered.
   • - Items will be packed with extra care for international shipping.
   • - If an item arrives broken, damaged, or missing parts, please apply for compensation within 7 days in order to receive a refund or exchange your item.
   • - In order to apply for compensation you must submit the following:
     1. Proof of a damage report/claim placed to the post office or delivery company. (E.g. your reference number or a screengrab of your receipt)
     2. Photos of the package exterior, interior packaging, and state of the damaged item(s) (in the case of damaged or broken items)
     3. Shipment tracking number
     4. Order ID of the damaged or missing item(s)
     5. Basic explanation of the damage to your item(s)
   • - Members must submit the damage report to the post office or delivery company within 7 days of the package's arrival.
   • - Broken items that are eligible for a full refund under our Buyer Protection Plan must be shipped back to us within 1 week of request in order to receive compensation.
   • - Our company takes no responsibility in cases where we were not able to purchase the correct item due to errors or ambiguous phrasing in the order information provided by the member.
   • - Compensation is not provided for items that couldn't clear customs.
   • - Compensation is not provided for import taxes or customs fees.
   • - Items eligible for compensation will be refunded in FJ Points regardless of the original payment method.
     You will be refunded through your original payment method on FROM USA.
3.  We shall not be liable for issues regarding item functionality or brand authenticity. In the case that items purchased are found or suspected to be counterfeit or are not functioning correctly after arriving at a member's delivery address, members must agree that they will not seek compensation from our company.
4.  Our business hours for processing orders are from 9:00 AM to 6:00 PM JST (including weekends and national holidays). In addition, members are able to place orders outside of our business hours.
5.  Our distribution center's operation hours are from 9:00 AM to 6:00 PM JST (not including weekends and national holidays).
   
6.  The FROM JAPAN Customer Service Center is open from 9:00 a.m. to 6:00 p.m. (JST).
   The FROM USA Customer Service Center is open from 9:00 a.m. to 6:00 p.m. (JST), excluding weekends and holidays.
7.  As a proxy service, we are only responsible for the purchase and shipment of items. We shall not be liable for the contents or quality of items purchased, nor are we involved with or responsible for procedures and customs duties incurred at the destination country.
8.  Depending on the country or region, members may be required to pay customs fees charged in accordance to import laws and regulations for their country or region in addition to our service fees. We are not in affiliation with or involved whatsoever with customs entry. As such, members planning to import items which require importing approval certificates or related documentation for their country or region in order to pass customs are responsible for obtaining any necessary documents or certificates and confirming this information beforehand with the local customs office in their country or region before using our service.

   We will not be liable for any losses or damages incurred from customs fees resulting from failure to comply with the previous clause or violation of laws and regulations, nor will item returns or refunds be offered in these cases. Additionally, members will be responsible for bearing any costs in the case that damages are also incurred by our company. Even if customs procedures or payment of customs duties are found to be necessary after the purchase of item(s), members are to follow through with any procedures with the local authorities.

Article 7: Purchase of Items

1.  A purchasing contract between our company and members for the purchase of items are formed at the time a customer is notified that an auction bid has been successfully processed, or that payment for an order has been approved.
2.  However, we reserve the right to refuse purchase or international shipment of items if determined at the time of ordering or warehouse delivery that a customer, either intentionally or by error, has ordered an item included in Article 11 of our Terms of Service, or any equivalent item. The final decision determining the eligibility of an item's purchase or international shipment will be made by our company on the basis of these Terms of Service, as well as other factors including the law and public policy.
3.  We reserve the right to cancel orders for items that are listed at prices that differ significantly from the average market price, either due to a system error or any other reason.
4.  All items purchased through our service are to be purchased in our company's name, and shall not be purchased in a member's name. For this reason, members shall not contact the seller directly under any circumstances. Furthermore, except in the case that the seller offers a service to change the registered name on the ticket to a different party than the purchaser, tickets or similar items purchased through our service may become invalid at the time of using if use of the item requires confirmation of the purchaser's identity. We are not able to provide sellers with any form of personal identification or copies of personal identification given by our members. As such, members are responsible for verifying whether or not an item requires confirmation of the purchaser's identity before placing an order. If members fail to confirm or comply to this agreement and subsequently are not able to use the item in Japan or in the United States because confirmation of the purchaser's identity is required, our company shall not take any responsibility for the losses or damages incurred.
5.  When purchasing items where the seller offers to print, sign or stamp the buyer's name or other personalized text as an additional service, excluding cases where the seller offers an option to change the name or message to a third party other than the purchaser, members shall acknowledge that the only choices we can offer are declining the optional service, or using our company representative's name on the item.
6.  As proxy bids placed for auctions using our service are based on the amount specified by the member, we cannot guarantee that bids placed will be successful. To increase the probability of a successful bid, members shall be responsible for setting their maximum bid amount to a sufficient sum.
7.  Members acknowledge that there are situations where the winning bid of an auction is deleted by the seller, leaving the member as the highest bidder to proceed with the purchase of the auction. In such a case, the member is obliged to purchase the item and pay the winning bid in full. Customer Service will contact the member and ask to acknowledge a charge for the winning price through the payment method used for bidding within 3 days. In the case that FROM JAPAN cannot confirm acknowledgement from the member within those 3 days or that the member requests a cancellation, members agree to pay whichever is higher of 2,000 yen or 30% of the winning price.

   This situation does not occur with eBay auctions.

8. If payment cannot be confirmed using the payment method selected at the time of winning the auction, the member is obligated to complete the payment within 48 hours of winning the bid. Failure to comply with this obligation shall result in the member being restricted from future use of our bidding services.
9. In order to prevent mistakes when purchasing items, members are to provide us with the exact product name, product quantity, product picture and product URL and any necessary details pertaining to their purchase. If a member leaves a comment with an order, our company will place the order in accordance with the information specified in the comment. Our company takes no responsibility in cases where we were not able to purchase the correct item due to errors or ambiguous phrasing in the order information provided by the member.
10.  Members shall notify us before bidding on or purchasing items that fall into one or more of the following categories. We shall not be liable for any losses or fees incurred by not confirming with us before placing a bid on or purchasing these items. In cases that we incur any losses under these circumstances, the equivalent amount will be billed to the member for compensation.
    1. Items that have a purchasing limit
    2.  Items that require us to contact the seller before bidding or purchasing
    3.  Items that require us to contact or pay the seller within 24 hours of winning an auction
11.  Members acknowledge that we have the right to invalidate or cancel any bids or orders where one or more the following circumstances apply. We are not liable for any fees or losses incurred from the cancellation or invalidation of these purchases. In the case that we incur any losses under these circumstances, the equivalent amount will be billed to the member for compensation.
    1.  If we determine that a seller has too many negative feedback ratings or that there is a risk that we are unable to properly purchase an item from a seller.
    2. If a seller limits the number of transactions or sales that can be made to a single user or bidding ID.
    3.  If a seller does not deal with users or bidding IDs that have had cancelled transactions in the past.
    4. If an item cannot be shipped and is limited to local pickup.
    5. If an item cannot be shipped to Tokyo and is limited to certain regions.
    6.  If we determine that a member has previously cancelled an auction or order after it has already been won or paid for.
    7. Other circumstances where the seller sets extraordinary rules or restrictions on transactions.
    8. If a transaction cannot be completed due to the circumstances of a seller.
    9.  If purchases are from an American shopping site that cannot ship to Oregon, U.S.A.
12.  Items containing lithium batteries or lithium ion batteries are ineligible for shipping to some countries. As such, members are responsible for confirming the regulations of the destination country or region, and to contact our customer service via email before purchasing such items. We shall not take any responsibility for any problems or losses resulting from user negligence regarding the provision above.
13.  As lithium batteries can only be shipped installed or built-in to the item itself, members acknowledge that we may open the item in order to confirm that this is the case. Members who will not consent to the item being opened are to contact Customer Service via email regarding this issue before placing an order. There may be cases where an item is returned to us due to the lithium battery not being installed or built-in to the item. In such cases, members will be responsible for return shipping and all costs incurred for repacking and shipping the item again.
    Reference: Conditions for sending lithium batteries by international mail
    https://www.post.japanpost.jp/int/use/restriction/restriction02_en.pdf
14.  Intangible items such as download codes that can be redeemed in games or other digital codes, e-money, e-tickets, etc., cannot be purchased through our services. Should you purchase one by mistake, the purchase cannot be cancelled or refunded.
    As an exception, no matter the payment method used, we will deliver the code or ticket to the member via regular shipping methods to the delivery address associated with the order at their expense. We cannot guarantee that the item will arrive within its specified period of use.

    * Intangible items cannot be purchased on FROM USA.

15.  We do not purchase items requiring item reviews, nor do we provide services to procure any bonus items or benefits resulting from writing item reviews.
16.  Members shall agree to relinquish to our company all points or similar rewards offered by any seller that can be redeemed as part of a purchase total.
17.  Members who wish to redeem a seller's coupon code for a portion or all of the item price must enter the coupon code in the comments field on our order form when ordering. If the coupon, points, etc. information is not entered in a code format, we reserve the right to disregard the information entered and proceed with the order without notifying the member.
18.  Using our service to purchase valuables such as the below using Japan Post shipping is strictly forbidden. If the post office, international post office, or customs determine that a shipment contains any of the following items, it will be returned to our distribution center. In such cases, members will be liable for payment of any costs or fees incurred by a return shipment.
    
    1. coins, banknotes, paper currency
    2. travelers checks and all other forms of bearer negotiable instruments.
    3. processed or unprocessed platinum, gold or silver, gems, jewelry, etc.

    * The same restrictions apply to FROM USA orders.

19.  We do not ship adult products overseas. We will only purchase adult products when the member is ascertained to be of age, and the item is to be shipped to an address in Japan.
20. If our bidding or order ID becomes unavailable for consecutive use for any reason, an alternative ID will be used. In such cases, delivery of your items may be split even if the bid or order is made within the same day from the same seller. The member agrees to this.

    In the event that more than one member bids for the same item in the proxy bidding service, the bid of the member who set the highest bid will be given priority.

21.  Shipping alcoholic beverages to an address within Japan or the United States is strictly forbidden, regardless of the alcohol percentage.
22.  Beverages with over 70% alcohol fall into the definition of flammable goods and therefore their purchase is forbidden. There may also be countries that forbid beverages with less than 70% alcohol. Please check with the corresponding authorities before placing an order.

    * Alcoholic beverages are not available on FROM USA.

Article 8: Payment for Services

1.  Our service uses the following payment methods.
   1. PayPal
   2. Credit card (Visa, MasterCard) * JCB is limited to those who have registered their card in our website before or on May 1, 2021.
   3. Alipay
   4.  FROM JAPAN Points (hereinafter "FJ Points")
      FJ Points cannot be exchanged for cash, nor will FJ Points be refunded even in case of membership cancellation. Other conditions regarding the allotment and usage of FJ Points are defined in the "FJ Points Terms of Service".
      However, FJ Points can only be used on FROM JAPAN.
2.  When using our service to purchase an item, members shall pay the following fees to our company within a given time period. We reserve the right to change handling fees and rates as needed without prior notice.
   Charge 1: Paid at the time of item purchase
   • - Item price

   Charge 2: Paid before shipping

   • - Domestic shipping (from the store/seller to our distribution center)
   • - Handling fees
   • - Payment Fees
     * Purchases made after January 31, 2023 at 11:00 ( JST ) will no longer be charged a payment fee.
   • - International shipping charges
     * Packages with a total value exceeding 200,000 yen sent through Japan Post (EMS, International Parcel) will incur a 2,800 yen Export Clearance Fee.
   • - Other costs (if necessary)
3.  In addition to the above fees paid to our company, members may also bear customs duties that are charged in the destination country or region.
4.  Excluding sellers who charge fees to use credit cards, we will use credit cards for payment whenever possible.
5.  In the event that the value of successful bids (including those in progress) in auctions exceed a certain amount within a month, the only available payment method will be FJ Points, or to make a deposit prior to bidding. This deposit can be added using credit card or PayPal, and will be used to guarantee the payment amount at the time of winning the item. Deposits are automatically released by the system after a 20-day period, and can be released manually at any time if there are no auction items under bid.
   However, FJ Points can only be used on the FROM JAPAN site.
6.  We reserve the right to withdraw funds from a member's deposit without notice in case the member does not arrange for payment within the prescribed time limit.
7.  Even in case of a membership suspension or termination in accordance with Article 5 of the Terms of Service, members shall be obliged to complete all necessary payments and procedures due to the sales contract to have items already purchased shipped to their delivery address.
8.  In the case that the only payment method available for an order is via convenience store or post office, a 1,000 yen processing fee will be charged. Additionally, items that can only be claimed at convenience stores will be charged a 1,000 yen processing fee.
   Convenience store or post office payments are not available for purchases from the United States.
9.  If auctions won meet the conditions below, the domestic shipping fees and payment fees are able to be combined:

   1. Items must be won through the same bidding ID
   2. Items won must be from the same seller on the same day
   3. The seller must also agree to our request

   * For JDirectItems Auction, a "day" does not end at 00:00 midnight (JST). The day starts at 18:00 and ends at 17:59 the next evening.
   However, even in case of winning multiple auctions from the same seller outside of business hours, these may be be paid for and shipped to us separately. Please kindly contact customer support after winning your first item in case you wish to combine it with other items.

   For auctions won via eBay, the domestic shipping fee is able to be combined:
   1. Items won must be from the same seller on the same day
   2. Items must be purchased through the same method
   3. The seller must also agree to our request

   * For eBay, a "day" does not end at 00:00 midnight (JST). The day starts at 18:00 and ends at 17:59 the next evening.

10.  The payment period for Charge 2 is within 30 days after issuing the Charge 2 notification email, once your items have been packed for shipping.
11.  If the Charge 2 payment for a shipment is not settled within 30 days being issued, we reserve the right to sell, dispose of, or discard the items. Our company will not be held liable for any losses incurred under such circumstances.
12.  If a purchase was made incorrectly or by mistake due to our company's negligence, we shall refund Charge 1 and Charge 2 in full. In case of a return shipment due to such a mistake, any return shipping expenses charged to the member shall be compensated with FJ Points.
    Your money will be refunded through your original payment method on FROM USA.
13.  In the case that it is proven that the member has suffered damages above the item cost and usage fees due to our company's negligence, we will reimburse the member for half of the Charge 1 total up to a limit for 50,000 yen via FJ Points.

    On FROM USA, we shall reimburse using coupons, PayPal transfer, or cash transfer limited up to 500.00 USD.
    

14.  We shall not be responsible for any amount lost from a refund caused by the exchange rate fluctuation due to the timing of Charge 1, Charge 2 or deposit payments made via credit card, PayPal, Alipay.
15.  In addition, members acknowledge that various fees that may be incurred during a refund are not charged by our company, and are in no way associated with us or our fees.
16.  Regardless of the reason, members shall agree to cover any disposal fees and any other necessary expenses incurred when requesting that an item or a part of an item be disposed of.
    In case that such item has already been packed, members shall further agree to pay an additional repacking fee charged separately.
17.  In case that a member wishes to modify the contents of a shipment after it has been instructed, a repacking fee shall be charged. There may be cases where it is not possible to modify the contents of a shipment.
18.  Even in the case of a membership suspension or deactivation in accordance with the terms in Article 5., members are obligated to complete all necessary payments and procedures to have items already purchased shipped to their delivery address.
19.  Invoices, receipts, and other payment records provided by a store or seller shall not be provided to members, but kept by our company for record keeping. Additionally, we shall not accept requests for issuance of separate receipts.

Article 9: Packing and Shipping

1. All items purchased through our service will be received at our distribution center.
2.  Our service offers the following shipping methods.
   Shipping from Japan
   • FedEx
     • Priority
     • Economy
   • DHL
     • Express
   • UPS
     • UPS Worldwide Express Saver
   • Japan Post
     • EMS (International Express Mail service)
     • International Parcel (Airmail, Surface Mail)
     • Small Packet (Airmail, Surface Mail)
     • International ePacket Light
   • SF Express
     • Economy Express
   • ECMS
     • Standard Express
   Shipping from the United States
   • FedEx
     • Priority
     • Economy
   • USPS
     • PMI (Priority Mail International)
     • ePacket
     • IPA (International Priority Airmail)
3.  Members are to submit shipping instructions for items purchased into a shipping group (hereinafter, "shipment") within 60 days of their arrival at our distribution center.
4.  Items purchased from the same seller and shipped to our warehouse together cannot be split into separate international shipments.
5.  In cases where the member does not complete shipping instructions within 60 days of the item(s) arriving to our distribution center, or does not complete the Charge 2 payment within 30 days of receiving the notification email, we reserve the right to sell, dispose of, or discard the item(s). Our company will not be held liable for any losses incurred under such circumstances.
6.  If a purchased item is found after arriving at our distribution center to be prohibited from international shipping, as defined in Article 11 of the Terms of Service, we are not obliged to ship it and we reserve the right to sell, dispose of, or discard of the prohibited item in any way deemed appropriate. We shall not be held liable for any losses or damages incurred by the member resulting from these cases.
7.  If you choose PayPal as your payment method, we shall only be able to ship to the country or region registered with the PayPal system at the time of payment.
8. Members acknowledge that regardless of the payment method used, the following Non-International Delivery Fee will be charged for shipping items to a domestic address within Japan: 5% of the total cost of the Charge 1 and Charge 2, excluding any handling fees. * Applied only to items purchased through the FROM JAPAN website.
9.  As a principal rule, members are not able to specify the manner in which their items are packed or request different packaging for each item.
10.  In accordance with Japanese law, it is not possible to modify or remove the values declared on the shipping invoice.
    In accordance with American law, it is not possible to modify or remove the values declared on the shipping invoice.
11.  Even items instructed to be shipped together may be split into several shipments in the event that the combined shipment is over the weight or size limits of the specified shipping method.
12. The delivery services we provide are not covered by any warranty programs that allow us to process claims and receive compensation for delayed shipments. In the event that a delayed shipment causes a decrease in item value or loss, neither From Japan, nor the delivery company will provide any compensation.
13.  Car bumpers and other oversized items can only be shipped with FedEx.
    Shipping methods may be limited on FROM USA.
14.  Items that meet any of the conditions below will require outsourced packing. Member shall pay a separate cost to have a packing company pack the items.
    - An item weighing 50 kg or above
    - An item weighing 30 kg or above and priced 300,000 yen or above
15. In addition to "prohibited items", "junk items", and "small packet", items that fall under any of the following conditions and are deemed "non-standard items" by our company are not eligible for compensation. Furthermore, "non-standard items" cannot be shipped together with other items.
    - From 30 to 50 kg
    - One of the sides is 150 cm or above
    - Unique shape

    Non-standard items are ineligible for compensation and cannot be consolidated with other items.

Article 10: Cancellations, Returns and Exchanges

Only members who accept these provisions regarding cancellations, returns, refunds, and claims detailed in this Article may use our service. As such, use of our service constitutes the member's acceptance of the terms in this Article.

Cancellations
With the exception of bids being cancelled with the permission or decision of the seller, bids or orders for items are unable to be cancelled once they are placed.
In extraordinary cases with compelling cause that meet our screening standards, and where the seller assents, cancellations after bidding or an order being placed with the seller may be accepted, subject to the charges detailed below.
However, members acknowledge that our company accepting a cancellation request in such an extraordinary case does not constitute a guarantee that the seller will agree to cancel the order or bid.

Additional fees charged for exceptional order cancellations:

•  Whichever is higher of 2,000 yen or 30% of the total bid or order total as a negotiation fee to offer the seller.
  * In the case of purchases through FROM USA, a minimum of 20.00 USD will be incurred.
•  The full sum of penalty charges or any other fee charged by the seller upon cancellation.
•  In the case that a seller ceases business with our company as a consequence of a cancellation, the member will bear the cost of lost profits as calculated based on past performance.

Returns, Exchanges, and Claims (Including Damaged, Defective, or Incomplete Items)
Any claims or other requests for returns or exchanges shall only be accepted within 7 days of the item being delivered to the provided delivery address.
In case that our company judges the reason for requesting a return or exchange to not be the fault of our company or the purchasing member, we shall negotiate with the seller for an exchange or return.
However, if it is indicated on the item page, seller introduction page, terms and conditions of sale, or any other page managed by the seller that all sales are final, or that the seller does not accept returns or exchanges, we do not have an obligation to negotiate for a return or exchange.
There may also be cases where a seller will refuse an exchange or return of an item due to a difference of opinion. Requests for a renegotiation following an unsuccessful negotiation attempt will not be accepted.
Members shall confirm the existence of conditions regarding returns and exchanges on all relevant pages before purchasing an item.
Members shall agree not to directly request a refund or refuse to pay through a credit card company or payment agency after the arrival of an item due to reasons outside of our company or the seller's control.

Counterfeit Items
Items that are suspected to be counterfeit shall be handled as defined in the above clause "Returns, exchanges, and claims." Members shall acknowledge that there is a risk of an item being counterfeit even if the seller has explicitly indicated that the item being sold is authentic or genuine on the item page.
In case that members are required to demonstrate that an item is authentic, we take no responsibility for appraising or verifying the item, nor for gathering information to help appraise or verify the item.
Members shall acknowledge that we shall not be held liable for any losses or damages resulting from a case being handled in accordance with this clause.

Article 11: Prohibited Items

1.  Items detailed in this Article, or items consisting in part of items detailed in this Article, are prohibited or restricted to export by Japanese law. As such, FROM JAPAN is obliged to strictly forbid any such items to be ordered for shipping to an address outside of Japan.Furthermore, some of the items listed in this Article are also prohibited from purchase within Japan. In case that a member bids on or orders a prohibited or restricted item for export, the transaction will be cancelled immediately. We shall not be liable for any fees or losses incurred from the cancellation or invalidation of these purchases. Additionally, members shall be responsible for any losses that we may incur under these circumstances.

   Items detailed in this Article, or items consisting in part of items detailed in this Article, are prohibited or restricted to export by American law. As such, FROM USA is obliged to strictly forbid any such items to be ordered for shipping to an address outside of the United States. Furthermore, some of the items listed in this Article are also prohibited from purchase within the United States. In case that a member bids on or orders a prohibited or restricted item for export, the transaction will be cancelled immediately. We shall not be liable for any fees or losses incurred from the cancellation or invalidation of these purchases. Additionally, members shall be responsible for any losses that we may incur under these circumstances.

2.  We reserve the right to display alerts regarding shipping restrictions and/or limit the purchase of items judged to have a high likelihood of falling under such restrictions.
3.  Members shall acknowledge that items with a warning message that are successfully purchased are highly likely to be deemed to be ineligible for compensation upon inspection of the item received.
4.  Even when items do not have a warning message, they may be deemed as prohibited from or limited to export after purchase. As such, members shall be responsible for confirming the rules and regulations regarding international shipping before placing their order or bid.
5.  We assume no liability or responsibility for losses if an item prohibited from international shipping is purchased undetected by our alert system, and is later judged to be ineligible for export.
6.  We shall not be responsible for confirming the destination country or region's rules or regulations regarding the import and export of items. Members who use our service to ship items internationally take full responsibility for confirming rules and regulations regarding import and export in the destination country or region before placing an order or bid. We shall not be held liable for any losses or damages resulting from the purchase of prohibited items, and shall not offer cancellations, returns, or refunds in such cases. There are cases where an item on FROM JAPAN that is ineligible for international shipping can be delivered to a Japanese address. Members who wish to ship an item to a Japanese address shall bear the full responsibility of ensuring that the item is eligible for domestic shipping before placing an order or bid, and shall acknowledge that they must provide the Japanese address for the item when instructing it for shipping.
7.  In the unlikely event that a prohibited or restricted item is instructed for shipment abroad and is discovered to be ineligible for international shipment during transport, the member shall bear all costs and fees charged by the delivery company to handle the shipment according to their procedures. Furthermore, members shall take full legal and financial responsibility if any incident should occur, or if a third party should suffer damages, as a result of shipping the item.
8.  In cases where we need to dispose of an item which is ineligible for international shipping, or where a part of an item needs to be removed to make the item possible to ship abroad, members shall agree to cover any disposal fees and any other necessary expenses. In case that such an item has already been packed, members shall further agree to pay an additional repacking fee charged separately.

■Prohibited Items Banned or Regulated for Export by Japanese Law

• Adult goods and pornography
• Child pornography
• Diamonds (including rough and fabricated diamonds)
• Counterfeit, altered or fake currency
• Postage stamps and fiscal stamps
• Official documents
• National treasures
• Important cultural properties
• Important works of art, etc.
• Pirated CDs, DVDs, and software
• Products with an undeterminable origin
• Lottery tickets
• Money
• Gift certificates
• Food and drink tickets

• Canned air
• High pressure gas
• Gas (gas cylinders and cartridges)
• Gas lighters
• Portable oxygen inhalers
• Liquefied gas
• Helium gas
• Chlorofluorocarbons
• Nitrogen and liquid nitrogen
• Portable oxygen concentrators
• Oxygen cylinders (aqua-Lung)
•  Aerosol spray cans (hairspray, fragrance spray, lacquer spray, Air Salonpas, etc.)
• High-flow oxygen concentrators
• Gas products for camping (portable gas stoves, etc.)
• Fire extinguishers

• Flammable liquids and substances
• Table tennis balls
• Fuel (gasoline and oil)
• Matches
• Oil lighters
• Paint
• Perfume
• Nail polish and nail polish remover
• Alcohol
• Paint thinner
• Lighter fluid
• Cooking oil
•  Flammable items and items containing a flammable warning (e.g. sunscreen, shampoo, and adhesives)
•  Adhesives (glues or other adhesives included with figures, toys, eyelash sets, etc. may incur a disposal fee)

• Organisms (live animals, insects, plants and vegetation)
• Items with soil
• Bonsai, decorative plants etc.
• Livestock feed
• Meat products
• Pet food
• Raw milk and eggs
• Items that require refrigeration
• Fresh produce
• Plant seeds
• Insect specimen samples
• Taxidermied animals
•  Beverages with over 70% alcohol (some countries may forbid the import of beverages with a lower degree of alcohol)
•  Items limited in accordance with CITES regulations: elephant trunks, tortoise shells, animal furs, alligator skin, snakeskin, lizard skin, etc.

• Air guns
• Model guns
• Fake swords
•  Swords

• Batteries
• Battery chargers
• Lead-acid batteries
• Nickel-metal hydride (NiMH) batteries
• Lithium-metal batteries (limited to certain countries)
•  Lithium-ion batteries (limited to certain countries)
• Items with lithium batteries or lithium-ion batteries (limited to certain countries)
• Magnets
•  Electric generators and engines

• Pyrotechnic articles (fireworks, firecrackers, ammunition, explosives, etc.)
•  Items that have fuel or oil inside, or that might be able to contain it (including both used and new items)
• Air conditioners
• Airbags (for vehicles)
• Steering wheels containing airbags
•  Items that have containers, cans, gasoline tanks, or carburetors for containing oil or fuel (includes both new and used items)
• Seatbelt pretensioners
•  Vehicles (cars, motorcycles, motorized bicycles, and some bicycles where the tire cannot be deflated, etc.)

• Harmful drugs
• Psychotropic drugs
• Inhalers for illegal drugs
• Anesthetics and other related drugs
• Poisonous, toxic and/or hazardous substances
• Pesticides
• Tobacco/Cigarettes
• Insect repellent
• Agricultural chemicals
• Organic solvents

• Corrosive substances
• Mercury (batteries, thermometers, blood pressure monitors, barometers containing mercury, etc.)
• Chloroform
• Bleach
• Peroxides and oxidizing agents
• Charcoal
• Dry ice
• Asbestos
• Uranium
• Plutonium
• Thorium
• Nuclear waste
• Radioactive substances
• Sodium hydroxide
• Barium carbonate
• Formalin and formaldehyde
• Printer Toner Cartridges
•  Ink and printer ink cartridges (documents for clearance may be required when shipping, and we may not be able to provide certain documents to ship ink abroad)

• Other prohibited items (please check these before ordering)
•  Category 1 pharmaceuticals and medical devices that require a license for sale in Japan (including contact lenses and fashion color contact lenses)

Conditions For Sending Lithium Batteries by International Mail

■Prohibited Items Banned or Regulated for Export by US Law

* The items below are also considered to be prohibited in addition to the items described in "Prohibited Items Banned or Regulated for Export by Japanese Law".

• Muscle-building drugs (Steroids)
•  Chocolate Easter eggs made by Kinder Surprise
•  Medical devices, prescription medical equipment, veterinary equipment, and dental equipment
• CBD oil, cannabidiol, and CBD products
• Narcotics, illegal drugs, and marijuana
•  Military or police related items (hand guns, uniforms, protective gear, helmets)
•  Gambling related items (slot or roulette machines)
• Items requiring an electronic export license (shark skin wallets, mink fur coats)

Article 12: Prohibitions

The following actions, or any activity that may be related to them, are strictly prohibited. All members are expected to comply strictly with these prohibitions when using our service.

• Purchasing items which are prohibited from purchase by our Terms of Service.
• Colluding with a seller or store to commit fraud.
•  Using a forged or falsified credit card, or using a credit card without being able to provide an authorization code upon request.
• Using our service for any other illegal purpose.
• Violating our Terms of Service or public order.
•  Defaming or violating the rights of our company, a seller, or any third party.
•  Directly contacting the seller with inquiries, negotiation offers, claims, or any request for refund, exchange, or repair.
•  Requesting a refund directly from your credit card company or payment agency after placing an order.
•  Violating the law, or any action that may be regarded as illegal.
•  Violating Japanese law, the law in your country or region of residence, or international law.
•  Purchasing items requiring identification without preparing the necessary identification.
• Purchasing items for the purpose of military use.
•  Intentionally interfering with the business operations of our service, or of a seller's site.
•  Making unreasonable demands that exceed our responsibility or legal liability as defined in our Terms of Service.
•  Harassing or inconveniencing other members of our service, the seller, or any other third party.
• Intentionally reporting false information.
• Sending or writing harmful programs or emails.
• Illegally entering our site server or other computers.
• Any other activity equivalent to the prohibited actions defined herein.

Additionally, members are prohibited from taking any action listed above through a third party. Please note that we assume no responsibility or liability for any damages caused by these actions.

Article 13: Non-Provision of Services

We reserve the right not to provide or complete our service for a member even after a successful purchase of items in case that any of the following events are either confirmed or determined to be likely. We shall not be held liable for any losses or damages resulting from these cases.

•  If the item purchased by a member is found to be included in Article 11 of the Terms of Service, or equivalent to such items
• If obtaining an item purchased by a member is determined to be unreasonably difficult
•  If the displayed price and information for an item purchased by a member is incorrect or differs significantly from the general market price due to either a seller's mistake or a system error
• If items are not delivered to our distribution center from the seller regardless of the reason
•  If a member does not settle necessary payments to our service within the designated time period
• If items are discarded or disposed of at customs
• If a member is not able to or refuses to receive the item(s) purchased
• If the destination address is unknown or the whereabouts of the member cannot be confirmed
• If a member is unresponsive to communication
• If a member has violated the Terms of Service

Article 14: Insurance Disclaimer

Members shall agree to use our service with the knowledge that we shall not provide any guarantees regarding the following cases, and that as a proxy service, we shall not be liable for losses incurred by members or any other third party under the circumstances detailed below.

•  We cannot guarantee that we will successfully complete an order after it has been placed by a member.
•  We cannot guarantee that the seller will send us the exact item in the description.
•  This site is not able to guarantee the accuracy, timeliness, or validity of the item or seller descriptions listed by the sellers. (This also applies to any content or phrasing used by our automatic translation function.)
•  We cannot guarantee that a purchased item can be exported from Japan or the United States, nor that it can be imported to the destination country or region.
•  We cannot guarantee that due to a system error regardless of accident or disaster, unauthorized access from an electronic attack, or an error caused by a third party, our services can avoid interruption, delay or suspension of our service or any loss of data.
•  We cannot guarantee that at the time of accessing this site and automatic emails sent from our domain name or our servers will not contain any harmful viruses.

Article 15: Suspension and Interruption of Services

We reserve the right to change or amend all or a portion of our services, as well as completely discontinue or suspend our services without any prior notice for the purpose of performing periodical maintenance, relieving system overload, protecting members' personal information, or whenever otherwise necessary to provide better service. We shall not be liable for any damages or losses incurred by members due to such interruption or suspension.

Article 16: Changes to and Suspension of Services

1.  We reserve the right to change or discontinue a part or all of our service at any time without prior notice.
2.  We are not liable for losses incurred by members due to changes to or suspension of fees or services.

Article 17: Governing Law and Jurisdiction

•  All Terms of Service and individual agreements conform to and will be interpreted in accordance with Japanese law only. Any interpretation based on non-Japanese law will not influence the interpretation of our Terms of Service or other agreements.
•  In case of a conflict or dispute concerning any of the Terms of Service, it shall be submitted to the Tokyo District Court or Tokyo Summary Court as the exclusive agreement jurisdictional court of first instance.

FROM JAPAN Points Terms of Service (For FROM JAPAN Members)

FROM JAPAN Points Terms of Service (For One Map Members)
* FJ Points are not eligible for use on FROM USA.

Article 1: Purpose

1.  These Terms of Service define the rules applied to the FROM JAPAN Points ("FJ Points") Service which FROM JAPAN Ltd. ("Company") offers to users ("Members") who created an account agreeing to follow FROM JAPAN's Terms of Service ("Member Terms of Service").
2.  Each service that is not defined in these Terms shall be governed by the Members Terms of Service.

Article 2: Earning FJ Points

FJ Points

1.  Members can earn FJ Points in the following cases:
   1.  Rewarded for participating in member programs such as inviting a friend.
   2. Rewarded for answering user studies such as surveys.
   3. Other cases that the Company specifies separately.
2. FJ Points shall have an expiration date.
3.  The Company shall provide a method that allows Members to see their earned FJ Points, used points and points balance properly.
4.  The Company shall make the final decision about the conditions of trade details and the amount of FJ Points to be earned.
   Members shall agree to all decisions stated above.

Article 3: Management of FJ Points

FJ Points

1.  The Company shall provide a method that allows Members to see their amount of earned FJ Points, used points and points balance properly.
2.  If Members have an objection to the contents of the earned FJ Points, Members shall notify the Company immediately and explain the reason for the objection.
3.  As defined in Article 1, the Company shall make the final decision about the amount of FJ Points and Members shall agree to that decision.

Article 4: Earned Points are Limited to One Account

Members shall neither transfer nor loan their FJ Points to other Members. In addition, Members cannot combine their Points with another Member's FJ Points.

Article 5: Cancellation and Expiration of Points

1.  The Company holds the right to cancel all or a portion of a Member's earned FJ Points without prior notice, even when the points are earned normally under any of the following cases:
   1. If a Member performs a fraudulent act.
   2.  If a Member violates the Member Terms of Service or other Terms set by the Company.
   3. Other cases that the Company deems reasonable to cancel FJ Points.
2.  All FJ points are expired automatically if Members have not made a new trade for a fixed period (1 year) from their last trade.
3.  The Company shall not assume any liability for compensation regarding the cancellation or expiration of a Member's FJ Points.

Article 6: Payment Use

1.  Members are entitled to pay for all or a portion of Charge 1 (item price) and Charge 2 (shipping fee inside Japan, payment fee and other charges (if applicable), international shipping fee, and additional charges (if applicable)) with their FJ Points. The conversion rate shall be determined by the Company.
2.  Items and coverage of service that can be paid by FJ Points in accordance with the previous Section shall be limited to the Company's will.
3.  In case of a cancellation of a trade paid for in FJ Points, in accordance with Section 1 of this Article, the FJ Points shall be returned to the Member, cash refunds are not possible.
4.  Any price changes which occur after completing a payment with FJ Points, no matter the reason, shall be refunded back in FJ Points in accordance with the previous Section.

Article 7: Accidents

If items paid by FJ Points are delayed, lost or stolen during international delivery, or are damaged, missing, broken or have any other defects at the time of arrival, or are lost during delivery, or items reported to the Company within 7 days from arrival are damaged, missing, broken or have any other defects, the Company shall compensate for the entire amount.
However, junk items, prohibited items, items determined as "Non-Standard Items" by the Company, or small packets without tracing service are not eligible for compensation.

Article 8: Cancellation After Using Points

If FJ Points are canceled during the trade paid by those FJ Points in accordance with Article 5 Section 1, that trade shall be canceled or suspended.
However, if the trade is completed or completion is inevitable, Members shall pay the equivalent amount of money as the canceled FJ Points by the payment method designated separately by the Company.
Furthermore, Members shall bear the expenses involved at the time of payment.

Article 9: Conversion to Money

Members shall not convert FJ Points to money for whatever reason.

Article 10: Third Party Use

1.  FJ Points owned by Members shall be used only by that member and shall not be used by other third parties.
2.  When users use FJ Points, the FJ Points the Member uses can be identified by combining the User ID and password registered by the user in the designated method prepared by the Company.
   Even if damages due to fraud by a third party become evident, the Company shall not return the FJ Points nor assume any responsibility.

Article 11: Taxes and Expenses

1.  Members shall have the obligation to pay taxes or expenses involved with earning or using FJ Points.
2.  Consumption tax imposed at the time of use of the Company's service shall be nonrefundable.

Article 12: Termination and Suspension of Membership

Members shall lose all FJ Points and forfeit their right to use their Points and all other services at the time of terminating membership.
Members shall not claim any type of rights to the Company regarding each loss of rights with the termination of membership.

Article 13: Exclusions

The Company pays the utmost attention to the operation of our services by incorporating the technologies available at this time.
However, the Company cannot guarantee the nonoccurrence of problems or hindrance due to the operation of services.
The Company shall not be responsible for damages involved from lost data caused by system failure, delays, suspensions, or communication failure or computer failure, damages caused by unauthorized access to data due to fraud, and possible damages involved from communication with services

Article 14: Changes to Service Content

1.  The Company, without prior notice to Members, shall have the right to change these Terms of Service and service content (use of FJ Points and suspension of earning Points, changes to the range of use of FJ Points on the site and in trades, changes to the conversion rate of FJ Points for use and earning, and all other changes in contents), and suspend and terminate service.
   Members shall agree that the Company has the rights stated above.
2.  The Company shall not assume any responsibility for any inconvenience or damage caused to Members regarding revisions in accordance with the previous Article.

【Notice】
The expiration date of FJ Points defined in Article 5 Section 3 shall be one year.

Please contact info@fromjapan.co.jp for inquiries regarding the FJ Points Service.

*Only lump sum credit card payments are accepted.

*We ensure the security of your personal information through the use of SSL communication (Secure Socket Layer).

*Personal information provided by our customers will be used only for the purpose of enhancing their service experience. We shall not perform any act such as selling, lending or providing the information to a third party without the consent of the customer or a legal reason.